214-871-2941 info@corpcom.com

FAQs

We will help you every step of the way

General FAQs

Do you provide data entry for list updating?

Yes, each account is assigned a list manager for data entry, help desk for creating filter queries, and generation of special reports.

Do you sell mailing lists or email lists?

Corporate Communication Center does not own or sell lists directly. We have affiliate relationships with major vendors of business and consumer lists. A complete range of list selections by demographics, zip code selection, and radius-mapping selections are available through these recommended third parties. Call our account representatives for information and costs.

Does Corporate Communications Center provide fax number lists?

No. Fax lists are provided by our customers and must conform to Federal regulations which require that faxes only be sent to customers, members, and opt-in addresses. Call us for further information.

How often do we back up our databases?

Nightly. We use off-site storage for data backup.

Do we provide training on the CorpComContact list maintenance software?

Yes, although many users find that the software is very intuitive and can use it almost immediately without instruction. On-screen pop-up help menus are embedded throughout the software to address questions. A detailed printed manual is also provided for each new user. Additionally, help desk professionals are available during business hours, Monday through Friday.

Do you provide storage of literature for fulfillment customers?

Yes. We maintain a complete, secure warehouse centrally-located in Dallas, Texas. Racks, shelves, and various equipment such as forklifts, delivery trucks, scales, and packaging equipment help us handle large volumes of annual reports, brochures, envelopes, etc.

How do you ship literature requests?

 United States Postal Mail, UPS, FedEx, international mail carriers and other suppliers are used. Typically, the client specifies how they want their material handled.

Do you supply packing materials?

Corporate Communications Center provides boxes, bubble-wrap, sealing tape, padded envelopes, and other shipping materials on a per item cost basis.

Do you fulfill orders for products?

Generally, no. Our fulfillment is limited to literature request and mailing activities. Posters, calendars, CD’s, tapes, and small promotional items can also be managed. We do not provide billing, invoicing, or collections services.

Can you provide personalized cover letters for request orders?

Yes. Laser printed, personalized form letters may be generated to accompany literature request fulfillment orders. Email confirmation bulletins may also be sent to the person placing the request.

How do you bill for your services?

We bill monthly for services rendered during the month just completed. CorpComContact is billed monthly based on the number of users. Printing and mailing are billed on a cost-per-thousand basis. Postage must be funded in advance or, upon approval, we will bill you at month end with a five percent surcharge. Literature fulfillment programs have a monthly fee for a website link, a monthly fee for any 800 numbers, and a per item fee for each literature request handled. Contact our office for a detailed estimate.

When Speed Matters

We can help you with your same-day mass mailing project.